To order an item on www.monnierparis.com, please follow these steps: 1. Simply click on the designer or the category of products you would like to browse e.g. “BAGS” or “DESIGNER” “SEE BY CHLOÉ”. 2. When you have found an item, you would like to purchase, click “ADD TO BASKET”. 3. Once you have decided to finalize your order, click on the link “My basket” on the upper right-hand side of the page. Review the items in your basket and click on “PROCEED TO CHECKOUT” to continue. 4. Follow the step-by-step instructions, which will guide you through the registration and payment processes. Once your order has been placed, you will receive your order confirmation by email.
Yes, you have to create an account to place an order.
You will enjoy the following benefits: Exclusive offers from MONNIER Paris Track your orders and review past purchases Request a return directly from your account Share your wish list via email Save your address so you can shop even more quickly next time you visit Manage your account details, address book and email preferences.
If you have forgotten your password, click here to receive a new password using the email address that you have registered with us.
Our ordering process requires that your computer accepts "cookies". Cookies allow you to save items added to your basket. If they are disabled, you must change this settings in the options section of your browser.
If you are unable to select the delivery country when you attempt to register or make a purchase, you need to change your delivery area by clicking on the country selection located at the upper left corner of your browser window. Always your correct delivery area before you start shopping. This will allow the products to be displayed in the correct currency and with proper delivery options, taxes and duties.
Your order cannot be cancelled because the preparation at the warehouse is initiated the day you place your order. If you do not wish to receive it anymore, we kindly invite you to return it.
After you have placed your order, you will see an order confirmation on your screen. This will also be sent to you via email. If you did not get an order confirmation, please contact our Customer Service team.
You cannot add any more items to your order after it has been placed. If you would like to purchase additional items, you have to place a new order.
If chosen, your order will be wrapped in a beautiful and elegant box or bag, perfect for any occasion. If you order a watch or sunglasses, the item will be packed in a MONNIER Paris gift bag.
You can also choose our ecological packaging. The items will be sent in a cardboard box and wrapping paper.
The Vanessa Bruno tote bags are sent in a card box envelope without any gift wrapping.
In the case of a simultaneous order, certain items may no longer be available. In this event, you should have received an email. If you have not received this email, please check your spam folder or contact our customer service.
monnierparis.com accepts the following payment options: Visa, Mastercard, Paypal, Maestro, Amex, Apple Pay and UnionPay.
All payments are charged in US dollars. Please note that conversion and transaction fees may apply and are non-refundable.
Your billing address must match the one registered on your credit card.
To help ensure that your shopping experience is safe, simple and secure, monnierparis.com uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the Internet. If SSL is enabled, then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. monnierparis.com or other third parties are not able to access this information. Even for potential refunds, your complete credit card information cannot be seen. If you pay with Visa or MasterCard, additional protection is provided by special authentication methods (Verified by Visa® or MasterCard® SecureCode).
Your billing address must match the one registered on your credit card.
FINDING A PRODUCT
The products that we offer on MONNIER Paris come directly from the official brands and are guaranteed by the brand.
We try to give you the most comprehensive descriptions of each product in addition to all the pertinent information such as physical attributes like dimensions. In the rare case that you find our descriptions lacking and you need more specific information, please go directly to the website of the brand for the product your are looking at.
There are two main ways of finding what your heart desires.
1. If you have a favorite designer in mind, you can see all the products that we offer from each designer by selecting the DESIGNERS drop-down menu.
2. If you are looking for a specific category of product, select one of our product categories: HANDBAGS, SUNGLASSES, SCARVES, JEWELLERY, LEATHER GOODS, or HATS & GLOVES.
You can narrow your search further by choosing to filter by designer or subcategories in the drop-down menus for each of these.
If you cannot find the product that you are looking for through the search box and through using our category drop-down menus, please do not hesitate to contact us.
In each item's description, you will find: the brand name, its selling price, its stock availability status, its main features, a detailed physical description, photos, and the special first-hand opinion of our MONNIER Paris staff.
All shipments are carried out by DHL. The orders will be shipped to your shipping address from Monday to Friday (excluding bank holidays) between 8AM and 6PM.
If you are not available during the first delivery attempt, you can call our local carrier on the phone number provided on the leaflet left on your mail box to schedule a new delivery.
If you have not received a leaflet, the local carrier will contact you to schedule a new delivery.
Please note that during sales or promotional offers, the expected delivery time can exceed 48 hours.
All destinations are shipped on a DDP (Delivery Duty Paid) basis, which means that all taxes, duties and shipping fees will be included in the final purchase price.
MONNIER Paris delivers to these following countries:
Europe: Austria, Belgium, Czech Republic, Cyprus, Denmark ,Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
America: Argentina, Canada, Chile, Colombia, Mexico and the United States of America.
Asia: China (Hong- Kong and Taiwan included) ,India, Japan, Malaysia, Philippines, Singapore, South Korea and Thaïland.
Middle East: Bahrain, Kuwait, Oman, Qatar, Saudi Arabia,Turkey and United Arab Emirates.
Oceania: Australia and New-Zealand.
Africa: Egypt, Mauritius, Morocco and South Africa.
For deliveries in Canada and The United States of America the shipping fees are USD $15.
For deliveries in Australia, New Zealand, Switzerland, Norway, Singapore, Japan, South Korea, Malaysia, the shipping fees are USD $25.
For deliveries in The United Arab Emirates, Bahrain, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, Argentina, Chile, Mexico, Colombia, South Africa, Egypt, Morocco, Mauritius, Indonesia, India, The Philippines, Thailand, Brazil, Nigeria, Ivory Coast the shipping fees are USD $35.
For deliveries to China including Hong Kong the shipping fees are USD $25, for deliveries to Taiwan the shipping fees are USD $35.
For deliveries of Holdr items, the shipping fees are USD $14 for the USA and USD $39 for the other countries.
All orders placed before 2PM Paris time from Monday to Friday (excluding national Bank Holidays), i.e. 8AM New York time, i.e. 9PM Hong Kong time, are shipped the same day, provided that the payment is validated. After this time, the orders are shipped within 24 hours, provided that the payment is validated. Please note that during sales or promotional offers, the expected shipping time can exceed 48 hours.
The shipping time depends on your shipping address:
North America: delivery within 2-3 working days Central & South America: delivery within 2-4 working days Asia: delivery within 2-4 working days Middle East: delivery within 2-4 business days Africa: delivery within 2-3 working days Australia & New Zealand: delivery within 3-4 working days Norway & Switzerland: delivery within 1-2 working days
For deliveries of Holdr items, you can expect a delivery within 3 working days for the USA and 7 working days for the other countries.
Please note that during sales or promotional offers, the expected shipping time can exceed 48 hours.
All orders from MONNIER Paris are insured against damage or theft from the time of pickup to delivery at the provided shipping address. The costs to insure the item are covered by MONNIER Paris. Please note: the item has to be returned with a DHL label we provide upon request. It is your responsibility to ensure a proper return, please keep the return receipt on file.
As soon as your order is picked up by DHL at our warehouse in Paris we will inform you via email. In this email you will find the tracking number. With this number you can track your package at www.dhl.com/en/express/tracking.html
Should you claim to have not received your delivery or if you have received a damaged parcel, we kindly invite you to contact our customer service team within 30 days after the shipment date. We will then open an enquiry with the carrier that can take up to 10 business days to be processed. After this period, no claim will be accepted.
RETURNS & EXCHANGES
If you notice upon delivery that your item is flawed, please contact our customer care team within 48 hours. Our team may request photographs of the defects. Items that have been worn will not be considered as defective and cannot be refunded or subjected to our warranty service.
We insure a one-year warranty on all items, from the day the order is placed. If the flaw stems from a manufacturing issue, please contact our customer care team who will be happy to place a request directly with the manufacturing brand. Once the period has expired, the warrantee is subject to each brand’s policy. Please contact us in order to know more about whether the brand you’ve purchased offers repairs and at what cost.
Should you wish to return your purchase, you have 30 days from the reception of your package to make a return free of charge. If you have several orders, you must return them separately.
The items must be returned unused and in their original packaging, with all of the accompanying accessories (unused label, brand label, dust bag, box and packaging).
In order to avoid any transfer or alteration of the colour, bags must be handled carefully and kept in their original dust bag if you wish to return them.
Please try on shoes on a clean, non-abrasive surface, preferably a carpet, to avoid damaging the soles. If you wish to return shoes they must be in perfect condition, unworn and sent back with the original dust bag and box.
Jewellery & accessories
Jewellery and other accessories to be returned must not have been in contact with perfume or any other substance that might damage them.
Returns are under the customer's responsibility. We invite you to contact our customer service for all the details.
If these conditions are not respected, our quality control department reserves the right to refuse your return.
If you wish to return an item in these conditions, we invite you to log in to your account and to fill out the return request form accessible in the "ORDER" tab.
If you do not have a customer account, a link to the return request form is available in your order shipping confirmation email.
Once the return request is made a return label will be generated with the commercial invoice in 3 copies: 1 to put inside your parcel, 1 for your records and 1 for DHL, and the prepaid label to stick onto your parcel.
The carrier will contact you to schedule a pick-up with you.
As soon as your parcel is registered, we will proceed with the reimbursement of your order. Depending on the type of payment method used and your bank, please allow 10 business days to see the transaction in your account. Please not that shipping fees and taxes will not be refunded
monnierparis.com works with DHL exclusively. All the returns are free if you use the DHL prepaid label provided by monnierparis.com If you chose to return your item with a different carrier, the reception, validation and refund of the package will be delayed. Please note that monnierparis.com is not liable for potential damage on your parcel or for lost parcels if you return your order with a carrier that is not DHL. Please refer to the DHL website for more information on the terms and conditions of the shipping.
Refunds will be processed within 10 business days after the reception and validation of your items at the warehouse in Paris. The time period depends upon your particular credit card or bank. The amount will be visible on your next credit card statement.
Refunds for orders paid in cryptocurrency will be refunded in the cryptocurrency used for the order. The amount of this refund will be equal to the amount paid in that cryptocurrency at the time of the order. Partial refunds (price difference, shipping costs, etc...) will only be made in $ by bank transfer to the customer's account.
IMPORTANT: The Company will not refund customs duties and sales taxes for orders sent to destinations outside of the European Union.
INFORMATION ON COUPON CODES & PROMOTIONAL OFFERS
Before proceeding to checkout, enter your promotional code in the field provided and confirm it by cklicking the “OK” button.
The advantage will be directly deducted from your order total. If the value is not deducted from your order total, you may have already used the coupon code, or the expiration date may have exceeded.
Please note that all our special offers have a time limit and that these offers are often limited to a single use.
Our promotional codes are not valid on the collection (tagged "New Season), sunglasses and on the following brands: Acne Studios, Alexander McQueen, Balenciaga, Burberry, Isabel Marant, La Boite Concept, Lemaire, Republiqe Clothing & Vanessa Bruno.
Unless it is specified in the terms of the offer, promotions cannot be combined.
TRACKING MY ORDER
Once your order has been shipped, you will receive a confirmation by email with the delivery method and a tracking number. With your registration on the website, you will be able to view and monitor the status of your shipment by clicking on "My Account" at the top right of each page.
We try to ship all orders within 24 hours. However, sometimes there are delays which we cannot foresee. In these instances, we value and appreciate your patience. If you are particularly concerned about your order, please do not hesitate to contact us.
Should you claim to have not received your delivery or if you have received a damaged parcel, we kindly invite you to contact our customer service team within 48 hours after the delivery date. We will then open an enquiry with DHL that can take up to 30 business days to be processed. After this period, no claim will be accepted.
Should you require additional information or clarification of these procedures, please contact us. Our Customer Service team will be happy to help you.You can use the online form provided in the section "contact us" to ask a question or contact us by phone at: +1 917-722-6038 (this is a non-premium rate number) between 9am to 6pm Paris time from Monday to Friday Paris time (except French public holidays) and on saturdays from 9am to 6pm during sale only.
French public holidays are:
- Monday, April 13th 2020
- Friday, May 1st 2020
- Friday, May 8th 2020
- Thursday, May 21th 2020
- Thursday, July 14th 2020
- Wednesday, November 11th 2020
- Friday, December 25th 2020
OUR COMMITMENT TO YOU
All orders placed before 2PM are shipped the same day (after confirmation of payment). We take great care in packing our products, so as they are not damaged during transit. All orders are shipped with Express Premium. Returns are free. You have 30 days to return your product free of charge and justification: you can try your product at home at your convenience!
We hope you have a wonderful shopping experience with MONNIER Paris !
Your friends will receive €100 off their first order, and you get €120 credit on us! Each account holder can refer several friends, but cannot refer the same person more than once. Once the friend signs up, they will receive a discount code valid for 14 days. As soon as their order is confirmed, the person who sent the referral will receive a code in turn (unless the order is cancelled). This code is valid for six months.
To benefit from this offer, the person making the referral must have a Monnier Paris account and the friend that has been referred must be a new customer, and must not be subscribed to the newsletter. The code can only be used once for any purchases over €400, excluding shipping costs and mark- down prices. The code cannot be combined with other offers (sales, other promo codes, etc.). In the event that the referred person's order is returned, the customer who referred them will not receive the code.
In the event of a return, the entire order will be refunded. For orders comprising several items, the refund will correspond to the price of the returned items.
Earn points for every purchase you make on our site!
€100 spent = 100 M points = €10 in rewards.
You can also earn 50 M points by following Monnier Paris on Instagram and 30 M points by sharing our page on Facebook.
Once you have earned over 100 M points, you can unlock the M points you have accumulated in the form of a promotional code. Codes are valid site-wide, except on gift cards. They cannot be used together or with other promotional codes.
Because the M points are linked to a single account, they cannot be transferred from one account to another or used in a country other than the one of the account.
If you return a product purchased using a promotional code unlocked by your M Points, the M Points amount will be directly credited back to your account within 7 days of receipt of the return.
With our partnership with Republiqe, we want to give everyone the opportunity to express themselves through couture, luxury clothing, at an affordable price without causing damage to our planet. Digital clothing is 100% sustainable. Furthermore, as the garments are produced inhouse by the Republiqe team of designers and 3D tailors we are also able to ensure that every garment is ethically produced.
Not yet, although this is something Republiqe is looking at. For the time being our digital garments can only be worn on static images. However, technology is moving at an epic rate!
Unfortunately, as the garments do not physically exist, we are unable to offer refunds. However, if you are unhappy with your imaged then please reach out to us at email@example.com and we will do our best to evaluate the problem and work with you to come up with a resolution.
In short no! The beauty of digital clothing is that it is ‘one size fits all’, ensuring that we do not discriminate anyone based on their size. Republiqe digital tailors are able to fit our digital garments to anyone, regardless of age, size or gender!
At the moment no, Republiqe is a 100% digital clothing brand.
You can find all the important information here. You will also receive the guideline per email after your purchase.
Once you place your order, you will receive all the information about the picture you have to send. We deliver our digital collection worldwide. Please note that you will not receive a physical product. Your delivery will be the photo you sent in, dressed with the digital product. Normal delivery time is within 24 hours with orders place during weekdays and working hours. The maximum of delivery time is 4 days. You will receive an order confirmation once you have placed your order. If you do not receive your image within 4 days please contact us at: firstname.lastname@example.org Please note, for privacy reasons we do not keep your original photos or the photos featuring the digital outfit. They are not stored in your customer account either. Remember to save this email!
If we haven’t been able to answer your question here then please get in touch, you can reach us on email@example.com, we’d love to hear what you think!
Once the purchase of your Gift Card is complete, you will receive an email containing a link to your Gift Card code. If the Gift Card is for someone else, all you have to do is forward the email to them. To make a purchase using our Gift Card, add one or more items to your basket and enter your Gift Card code into the "Discount Code" field at the time of payment. The Gift Card amount will be automatically deducted from the price of your order.
Your Gift Card is valid for 5 years, site-wide, from the date of purchase. The Gift Card can be used multiple times. To check your balance, please contact our Customer Services directly, giving your name, email address, and the last three characters of your Gift Card code. You can combine a Gift Card with a promotional code or another Gift Card. However, it is not possible to buy an Gift Card online using another Gift Card. If you have a Gift Card in your basket with other items, please place a separate order. The Paypal interest-free pay-in-4 option may not be used for the purchase of a Gift Card.
Refunds for orders paid with a Gift Card are automatically made to the Gift Card used to place the order. For orders paid using a Gift Card and another means of payment, the money will be refunded to the Gift Card as well as the other payment method.
We now accept payment in the following cryptocurrencies: Bitcoin, Bitcoin Cash, Dai, Dogecoin, Ethereum, Litecoin, USD Coin.
All orders are processed through our secure payment system Coinbase®.
Refunds for orders paid in cryptocurrency will be refunded in the cryptocurrency used for the order. The amount of this refund will be equal to the amount paid in that cryptocurrency at the time of the order.
Partial refunds (price difference, shipping costs, etc...) will only be made in $ by bank transfer to the customer's account.
CreditCart, PayPal or AliPay
within 30 days
We now accept Bitcoin, Bitcoin Cash, Dai, Dogecoin, Ethereum, Litecoin, USD Coin